Maroc Telecom, like other international telecom providers, offers a range of customer service numbers to assist its clients. These numbers vary depending on the type of subscription, whether it's mobile (prepaid or postpaid), landline, or for those calling from another number.
1. Maroc Telecom Customer Service Numbers for Mobile Users
A. Prepaid Mobile (Jawal)
- 555: For balance top-up, checking card number, changing the communication language, and more. (Free)
- 580: To check the remaining balance. (Call cost: 1 MAD)
- 888: For inquiries or complaints about company services. (Call cost: 1 MAD or one minute from your plan)
- 333: To check your voicemail if activated. (Free)
B. Postpaid Mobile (Les Abonnés)
- 322: To report stolen or lost phones and suspend the line. (Call cost: 1 MAD or 20 seconds from your balance)
- 777: To follow up on complaints, requests, and contact customer service. (Call cost: 1 MAD or 20 seconds from your balance)
- 665 & 666: To check your balance and remaining minutes. (Call cost: 1 MAD or 20 seconds from your balance)
- 600: “Service Hub” for internet balance top-up. (Free)
- 333: To check your voicemail if activated. (Free)
2. Maroc Telecom Customer Service Numbers for Landline Users
- 160: For general inquiries and phone directory assistance.
- Availability: Monday to Saturday, 8:00 AM – 8:30 PM.
- Call cost: 4.8 MAD per minute.
- 115: For ADSL or WiFi customer support.
- Availability: 24/7.
- Call cost: 1 MAD.
- 114: For balance top-up.
- Availability: 24/7.
- Call cost: Free.
- 110: For landline customer service.
- Availability: 24/7.
- Call cost: 1 MAD.
- 101 & 106: To check your balance.
- Availability: 24/7.
- Call cost: 0.5 MAD.
3. Customer Service Numbers by Subscription Type
- 888: For Jawal (prepaid mobile) customers.
- 777: For postpaid mobile subscribers.
- 108: For landline customers.
- 115: For internet service support.
Conclusion
Maroc Telecom offers a variety of customer service numbers to ensure quick assistance and support for all its subscribers. Whether you need help with mobile services, landline support, or internet troubleshooting, these dedicated hotlines provide efficient solutions tailored to each subscription type.